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Privacy Policy

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1. Privacy Policy

Last updated: June 02, 2021

This Privacy Policy describes Our policies and procedures on the collection, use, and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy. This Privacy Policy is maintained by the Privacy Policy Generator.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions.

The following definitions shall have the same meaning regardless of whether they appear in singular or in the plural.

Definitions

For the purposes of this Privacy Policy:

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Health Oasis, Suite 1702, Level 17, Boulevard Plaza Tower 1, Sheikh Mohammed Bin Rashid Boulevard, Downtown Dubai, Dubai, UAE.
  • Affiliate means an entity that controls, is controlled by, or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest, or other securities entitled to vote for the election of directors or other managing authority.
  • Account means a unique account created for You to access our Service or parts of our Service.
  • Website refers to Health Oasis, accessible from http://www.health-oasis.com/
  • Service refers to the Website.
  • Country refers to: United Arab Emirates
  • Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
  • Third-party Social Media Service refers to any website or any social network website through which a User can log in or create an account to use the Service.
  • Personal Data is any information that relates to an identified or identifiable individual.
  • Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
  • Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
  • Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally, identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Usage Data
Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service.

You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service.

Cookies can be “Persistent” or “Session” Cookies. Persistent Cookies remain on your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close your web browser. Learn more about cookies in the “What Are Cookies” article.

We use both session and persistent Cookies for the purposes set out below:

  • Necessary / Essential CookiesType: Session CookiesAdministered by: UsPurpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.
  • Cookies Policy / Notice Acceptance CookiesType: Persistent CookiesAdministered by: UsPurpose: These Cookies identify if users have accepted the use of cookies on the Website.
  • Functionality CookiesType: Persistent CookiesAdministered by: UsPurpose: These cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.

For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

  • To provide and maintain our Service, including monitoring the usage of our Service.
  • To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
  • For the performance of a contract: the development, compliance, and undertaking of the purchase contract for the products, items, or services You have purchased or of any other contract with Us through the Service.
  • To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application’s push notifications regarding updates or informative communications related to the functionalities, products, or contracted services, including the security updates, when necessary or reasonable for their implementation.
  • To provide You with news, special offers, and general information about other goods, services, and events that we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
  • To manage Your requests: To attend and manage Your requests to Us.

We may share your personal information in the following situations:

  • With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You.
  • For Business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
  • With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners, or other companies that We control or that are under common control with Us.
  • With Business Partners: We may share Your information with Our business partners to offer You certain products, services, or promotions.
  • With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside. If You interact with other users or register through a Third-Party Social Media Service, Your contacts on the Third-Party Social Media Service may see You name, profile, pictures and description of Your activity. Similarly, other users will be able to view descriptions of Your activity, communicate with You and view Your profile.

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company’s operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition, or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

  • Comply with a legal obligation
  • Protect and defend the rights or property of the Company
  • Prevent or investigate possible wrongdoing in connection with the Service
  • Protect the personal safety of Users of the Service or the public
  • Protect against legal liability

Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Children’s Privacy

Our Service does not address anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please Contact Us. If We become aware that We have collected Personal Data from anyone under the age of 18 without verification of parental consent, We take steps to remove that information from Our servers.

If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent’s consent before We collect and use that information.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party’s site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to this Privacy Policy

We may update our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will update the “Last Updated” date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

2. Terms and conditions for usage of Health Oasis Services

2.1. What is Health Oasis?

Health Oasis Brand name run by Empower Consultancy FZ-LLC. It is consulting for Medical Tourism, Healthy Lifestyle, and Beauty and we support our Clients in finding the most suitable solutions for their needs in the field of Medical Tourism consulting, lifestyle consulting, and beauty consulting. Empower Consultancy is licensed under Trade License number 47005156 in Ras Al Khaimah Economic Free Zone, Ras Al Khaimah, UAE with registered address: FDBC1392, Compass Building, Al Shohada Road, AL Hamra Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates UAE.

2.2. Who can use our services?

Our services are intended for use only by independent adults (Clients) who are at least 18 years of age. Health Oasis service may also be used by adults regarding their children under the age of 18.

2.3. Services and responsibilities

Health Oasis is not a medical or healthcare institution and therefore Health Oasis does not provide any healthcare services including but not limited to: medical assessment, diagnostics, treatments, or prescriptions. None of the Health Oasis consultants works as a healthcare provider in the scope of Health Oasis services. Health Oasis services also do not apply to emergent and urgent concerns or queries.

The information and advice provided by the Health Oasis consultant should be used to increase Client’s awareness of the options Client may have available. The information and advice provided by the Health Oasis consultant are based on information that the Client has given to the Health Oasis consultant. It is Client’s responsibility to provide the Health Oasis consultant with correct and complete information as this may affect the information and advice the Health Oasis consultant gives. Any failure to do so (whether intentionally or not) may have consequences for which Health Oasis or Health Oasis consultants are not responsible.

It is the Client’s responsibility to make sure all information or advice given to the Client is fully understood. In case the Client needs additional clarifications, the Client should raise this and discuss it with the Health Oasis consultant who will seek for the best way to clarify the subject matter.

Health Oasis consultant may provide the Client with useful resources that are linked to other websites or offer leaflets provided by third parties. These links or leaflets are provided for information purposes only and should not be interpreted as an approval or endorsement of any of those linked websites, third parties, or information and services the Client may obtain from them. Health Oasis has no control over the contents of those sites, resources, or services offered by third- parties.

Health Oasis consultant may also present to the Client one or several most appropriate referral options for Client including but not limited to Clinics, Doctors, Coaches, Nutritionists, Tourist Agencies, Transportation Companies, Hotels (“The Third-Party Providers”). The client may be referred to the third-party providers Health Oasis has signed a partnership or referral agreement with (“The Partner Third-Party Provider”) or advised to be referred to any other third-party Health Oasis has no such agreements signed. The client will be informed whether a certain Third-Party is our partner or not.  Upon Clients, final choice Health Oasis will share Clients’ details with particular Third-Party Provider and Client will be referred to them or Client will be instructed on how to contact The Third-Party Provider. All Third-Party Providers (regardless of partnership status with Health Oasis) are independent providers of their specific services and Health Oasis shall not be liable in any way whatsoever for any acts or omissions of the third-party provider. Health Oasis has no control over or responsibility for The Third-Party Provider services, quality of services, turn-around times, opening hours, or their availability. The client is under no obligation to use or purchase any services from any Third-Party Provider, and the Client may always choose any other provider of his/her own choice.

To the extent permitted by the law, Health Oasis shall not be liable for any damage, loss, or liability (whether arising in contract, tort, including negligence or otherwise) arising out of or in connection with Clients use or inability to use the information, advice and/or services offered by Health Oasis at any time for any reason and/or Clients failure to comply with any law or regulation that is applicable to him/her. Health Oasis shall not be liable to Client for any loss Client suffers due to any event or circumstances beyond Health Oasis reasonable control which leads to Health Oasis services being wholly or partly unavailable, such as, but not limited to, technical breakdown, strikes, or any industrial action ( whether or not involving our employees) or communications or power failure. The above exclusions apply to any damage whether direct, indirect, special, incidental, or consequential, or consist of loss of profits, business, opportunity, or data. All of the above exclusions apply even if the Client has advised Health Oasis of the possibility of the above types of damage, loss, or liability.

2.4. Interruption of services

While every effort is made to avoid any interruptions or Health Oasis service unavailability, Health Oasis is unable to guarantee that Health Oasis services will always be available or uninterrupted. In such cases, the Health Oasis representative will make every effort to contact the Client directly or indirectly and advise of alternative services.

2.5. Suspension of services

Health Oasis reserves the right to deny any person or Client access to Health Oasis services in case that person or Client engages in any abusive, inappropriate or unlawful behavior when communicating with any of Health Oasis staff either face to face or via telephone, video call, email or any other means of communication or interaction. Any of the aforementioned behavior will be considered a breach of the T&C, and in these circumstances, Health Oasis reserves the right to terminate the provision of the services immediately upon notice.

2.6. Consultation

Appointment

Appointments can be made via info@health-oasis.com, or alternatively by WhatsApp message to +971 58 982 7174. Consultations last for 30 minutes but can be prolonged depending on the particular case and on the availability of the Health Oasis consultant. In case the Health Oasis consultant estimates additional time for consultation is needed or the Client has additional concerns or questions and Health Consultant has another scheduled obligation, a new appointment will be agreed upon with the Client. If the Client is late for an appointment by more than 10 minutes, the Health Oasis consultant reserves the right to either cancel or to continue with the appointment.

 

 

2.7. Payments

By signing this CCF, the Client is not obligated to pay any fees. In case of usage of any payable services Client will be informed and invoiced in advance, prior to the usage of the same. For Bank details please contact us directly to info@Health-oasis.com

Any third-party costs will be charged to the Client directly (or Clients’ insurer based on his/her health insurance policy terms and conditions).

2.8. Privacy, Data, and Clients Records:

Access to Health Oasis Client’s records is restricted only to Health Oasis staff. Health Oasis does not share personal or any other Client’s information for any purpose not defined in this CCF or required for providing our services unless expressly consented by the Client. Health Oasis may also use the Client’s information to review or evaluate the performance, quality, or timeliness of Health Oasis services.

Health Oasis has implemented security controls to ensure that Health Oasis systems and data are secure. These controls are continuously monitored and upgraded.

Health Oasis monitors what happens to Health Oasis Clients after they have been using Health Oasis services and/or were referred to The Third-Party Providers. This is done by follow-up consultations with Clients, collecting survey results and following up with The Partner Third-Party Providers, and gathering information on outcomes and costs related to the services provided to the Clients referred by Health Oasis. This allows Health Oasis to check on the quality of Health Oasis services, the quality of The Partner Third-Party Provider’s services, the satisfaction of our clients with services, and comparing cost-benefit ratio among our Partner Third-Party Providers. Gathering the above-mentioned information also secures Health Oasis remuneration, continuity of work, and improvement of Health Oasis services. By signing this CCF Client consents to Health Oasis processing and collecting such information and to share this between Health Oasis and Partner Third-Party Providers that are providing Client their services, if required. Health Oasis insists that all our Partner Third-Party Providers adhere to Health Oasis Privacy Policy as well as all globally applicable data privacy laws.

The client agrees that Health Oasis may send to the Client any notices regarding Health Oasis services through electronic means including but not limited to emails. These notices include but are not limited to Consultation Summaries after an appointment with dedicated Health Oasis consultant referral letters, Health Oasis offers, or offers from The Partner Third-Party Providers. Any of the notices are effective when sent by Heath Oasis, regardless of whether the Client received or read it. Please ensure you (Client) have provided Health Oasis with your accurate email address.

2.9. Complaint

For any complaint or query about Health Oasis services please don’t hesitate to contact Health Oasis by email at info@health-oasis.com  with the subject: COMPLAINT. Health Oasis representative will do his/her best to try to resolve the issue quickly in accordance with Health Oasis policies and procedures.

 

2.10. Client Consent Form Changes

Health Oasis may revise T&C’s from time to time due to various reasons including but not limited to any changes in relevant laws and regulations, any change in Health Oasis services, etc. We will notify the Client of any changes to our CCF and T&C’s to ensure the Client understands the conditions that apply at that time. The client will be notified by email. If the Client continues to use Health Oasis services after being informed about CCF changes it will mean that the Client accepts those changes.

  1. Termination

It is the Client’s right to retrieve his/her consent to the above T&Cs anytime without any reason by sending an email to info@health-oasis.com with the subject: STOP-Client’s name and Surname.

I(the Client) have fully read and understood the above agreement and it’s Terms and conditions, and I (the Client) consent to the above agreement with Health Oasis (CCF) and it’s Terms and conditions by signing this Client Consent Form.

Contact Us

If you have any questions about this Privacy Policy, You can contact us:

  • By email: info@health-oasis.com
  • By visiting this page on our website: http://www.health-oasis.com/contacts/